Correct and Resolve
Regardless of the product being recalled, Recall Management Inc. (RMI) has the capabilities to ensure the safe and proper return, storage and disposal of the returned recalled items.
Our facility is capable of meeting the needs of any size recall from the notification to ending resolution process. The resolution to each recall varies and every step is vital. Quality of client and customer service and efficiency is our number one goal at RMI. A recalled product can offer a replacement product by mail, refund by check or a replacement product coupon.
A retrofit can involve extra parts, which can also include the installation and payment for services. RMI is here to handle your recalled product or retrofit whichever way best suits your company’s needs. RMI has the capabilities to meet all your needs. Complete and accurate documentation is key and our team builds a complete database to ensure all calls, products and responses are documented with detailed reporting for compliance.